Hi, I’m 
Charlotte.
I design products and systems
for people, with people.
Principal Product Designer at Meta, leading Calling and Voice Messaging across Messenger and Facebook.
Voice Messaging on Messenger
Secured Voice Messaging investments in Messenger and led its successful redesign, ensuring users can easily create voice messages, identify voice messages they haven’t yet heard, and navigate the timeline of a voice message.
Influenced voice messaging strategy Meta-wide, across WhatsApp, Instagram, Messenger, Facebook, AI, and Reality Labs.
Co-designed voice messaging with Meta AI and AI voice effects.
Calling on Messenger and Facebook
Led design for calling, launching dozens of features including clear control states, discoverable video effects, Generative AI background effects, visible muted indicators, one-stop-shop settings, shared experiences homepage, voicemail, and more.
Initiated several high impact features, including top performing.
UI Illustrations & Design System for Messenger
Initiated and designed a self-serve illustration system in collaboration with the creative team to empower hundreds of designers to create their own educational and promotional illustrations, effectively scaling the creative team.
Redesigned Messenger sheets, navigations, and banner patterns and guidelines.
Unified Calling on Instagram, Messenger and Facebook
Established the design system team for calling across Facebook, Messenger, and Instagram.
Led successful redesign and alignment of calling user interface across 4 orgs and 3 products.
Unblocked high priority initiatives in standstill for >1 year in <3 months by analyzing dozens of experiments, negotiating regression budgets with VP, and organizing fast-follows.
Collaboration Spaces for Horizon Workrooms
Initiated redesign of the information architecture to address usability issues and user research feedback, centering the product around meeting collaboration.
Designed meeting experiences including calendar, scheduling, and RSVPing, and viewing of shared content in chats.
...and more!
Expertise
Product Leadership
As a hybrid Product Manager, I own the end-to-end product lifecycle, from strategy and roadmap definition to cross-functional execution, and step-in to maintain teams' momentum.
Impactful Initiatives
Consistently spearhead impactful initiatives, initiating >50% of roadmaps. Track record includes exceeding team goals by 2.5x, 400% increase in adoption, and 790% increase in engagement.
Design Systems
Architect scalable design systems, delivering hundreds of Figma components used by hundreds of designers, designing net new patterns, and overseeing system governance.
People Management
Player-coach, I manage contractors and interns, and oversee work from junior and senior designers across multiple orgs, on behalf of design leadership.
AI Native
AI powers my entire workflow, from synthesizing data and framing insights to prototyping concepts and deploying production code.
Speaker
AI Driven Product Clarity
Facebook AI Week 2026 · 1K attendees · San Francisco, USA
Designing for Anxious Minds
YouTube · 200+ views Facebook Tech Summit 2019 · 150 attendees · London, UK Flupa UX Days 2019 · 300 attendees · Paris, France UX Camp Brighton 2019 · 50 attendees · Brighton, UK
Women supporting Women
Facebook Women Breakfast 2019 · 40 attendees · London, UK
5 Tips to Validate your Ideas
Start Up Weekend Prague 2019 · 100 attendees · Prague, CZ
Create Empathy and Break Hierarchies
UX Camp Brighton 2018 · 60 attendees · Brighton, UK
Awards
2nd prize awarded by World Pay for “Fit & Fund” at Payments & IoT Hackathon 2016
1st prize awarded by Euler Hermes for “Digitom” at EHackathon 2016
2nd prize awarded by Ingenico for “Louise” at App Shop Hackathon 2015
1st prize & Mobility prize awarded by Uber for “Welcom” at Hack 4 Europe 2015
API prize awarded by Here for “Calm Way” at Hack and Fly 2015
2nd prize awarded by Essilor for “Captain Sight” at Hack and See 2015
2nd prize awarded by Crédit Agricole for “CApoly” at Game the Bank Hackathon 2015
1st prize awarded by Cdiscount for “Boom!” at Shop Against The Clock 2014
2nd prize awarded by Société Générale for “We Care For You” at SG Connected Hack 2014
3rd prize awarded by Société Générale for “Sheldon” at SG Connected Hack 2014
1st prize awarded by Acadomia for “Métamorphe” at e-Education Hackathon 2013